Most frequent questions and answers
We accept payment in cash, debit, and Face2Feet gift cards. All Face2Feet services, packages, and gift cards are non-refundable.
Our staff is dedicated to creating a positive experience for our guests. If you are happy with your service, gratuity is greatly appreciated and can be left with the receptionist at time of payment. The industry standard for tipping ranges from 15 – 20% of the service price.
Please note: TIPS ACCEPTED IN CASH ONLY
No-shows and cancellations impact upon our business and our guests significantly. When you book an appointment, we reserve, or in some cases bring in staff especially for you. We understand that sometimes our clients need to cancel their scheduled appointment. Please carefully read our cancellation policy before booking.
We require at least 4 HOURS NOTICE OF ANY CANCELLATION OR APPOINTMENT CHANGE. For group bookings of 3 or more we require at least 24 hours notice or else 100% of your book appointments will be charged to your credit card.
“No-Show” Policy: we consider it a “No Show” if you cancel less than the required cancellation notice period –or even worse–if you do not show up at all. If you have not shown up for an appointment we will require a credit card to secure your next appointment.
If you cancel or no show for any future appointment, your credit card will be charged 100% of your scheduled service. If you have a package at Foot Lounge, the session(s) booked will be taken from your package. If you have a Gift Card or Pre Paid service and you no show or cancel without sufficient notice, you will forfeit your gift card or prepaid service.
Quiet and calm are of the utmost importance to our guests – that’s why we ask that you turn off your cell phone before entering the service area.
Due to safety concerns and the consideration of other guests, we are unable to have children less than 10 years of age in the lounge. Please make childcare arrangements before coming to the spa.